When We Are Closed, Who Do You Call …...111
If you require a GP outside of normal working hours, please contact the out of hours service on 111. This service is available Mondays to Fridays between 1830-0800 and 24 hours a day on weekends and Bank Holidays. You should only call 999 if someone’s life is at risk or someone is seriously injured or critically ill. Chest pain and shortness of breath is an emergency.
Who will I speak to ….
When you call 111 you will speak to a trained advisor who will ask you a set of question to decide if:
- Your problem can wait until your surgery next opens
- Your problem can be dealt with over the phone by a nurse or doctor
- You need to attend an appointment
- You need an ambulance
If your condition is not urgent you may be referred to another service or asked to contact the surgery during normal opening hours.
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can get help online or on the phone and the service is available 24 hours a day, 7 days a week.
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
For more information about NHS 111, go to https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/
Where else can you get help when the surgery is closed?
Pharmacy—A pharmacist is an expert on medicines and is able to give advice on common complaints, such as:
- Aches and Pains
- Athlete’s Foot
- Coughs/colds/flu/sore throats
- Emergency contraception
- Hayfever/allergic rhinitis/allergies
- Indigestion/heartburn/stomach upset
- Oral Thrush (Infant)
- Urinary tract infections in women
Pharmacies that provide this service are (providing they have their regular pharmacist on duty):
Andrews, London Road, Tytherington, Cohens, Weston, Tesco, Well - Parks, Bollin House, Park Lane, Boots and Prestbury.
If you have a regular pharmacist and you run out of your medication they may be able to issue the medication you require.
Dentists: If you require urgent in hours or OOHs dental care call 0161 476 9651. Lines are open 0900-2130 everyday.