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Improved access

For more information on the service please click here


circled_dayYou can make an appointment in person at the surgery, on the telephone or on -line. The practice is open from 08:00 - 18:30 where receptionists are available to answer your queries and make appointments.

Registration is required by patients who wish to book an appointment on-line.The link above will take you to this service. To register please present at the practice with two forms of ID: photo ID such as a driving licence or passport and a utility bill in your name dated in the last 3 months.

We offer a variety of appointments which can be booked up to 4 weeks in advance. To help you decide the type of appointment you require please refer to the explanations below.

Non- urgent appointments

There are two types of non urgent appointments, face to face consultations and telephone consultations. Non-urgent appointments may be booked up to 4 weeks in advance. If you wish to see a particular doctor then please refer to the timetable on the "opening times" page under "clinician availability". Please bear in mind that doctors do take holidays, and all the GPs at Park Lane Surgery have access to your full medical record on the computer.

Things to consider when making an appointment:

  • Is the doctor I want to see available on the day which I would like to see them?
  • Do I need a longer appointment than 10 minutes because I have multiple problems to discuss?

Urgent Appointments

What requires an urgent appointment?

Urgent appointments are 5 minutes long and can be booked each day at 08:00 and 14:00. You may require an urgent appointment for a new problem which has developed in the last 24/48hours, such as eye/ear infection, tonsillitis, abdominal pain. An urgent appointment is not to be used for high blood pressure, repeat medication, sick notes or on-going medical conditions.

Practice Nurse Appointments

Nurse appointments can be booked in person or over the telephone.

Our practice nurses offer 15 minute appointments for changing dressings, smears, syringing ears, vaccinations, blood pressure checks but also run clinics, such as asthma, diabetic, CHD, travel clinics.

Get Referred for Further Care

If your GP decides that you require specialist treatment then they will refer you. Many specialities are now referred through Choose and Book, giving the patient the choice of where to receive treatment. The GP secretary will go through the 'choose and book' system with the patient after their GP appointment.


If you cannot attend an appointment for any reason please inform us as soon as possible so that we can offer the slot to someone else.

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