Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Freedom of information publication scheme 2016
Freedom of information leaflet
Access to Records
The Access to Health Records Act 1990 and the Access to Medical Reports Act 1988 gave individuals the right of access, subject to certain exceptions, to health information recorded about themselves, and, in certain circumstances, about others, within manual records.
The Access to Medical Reports Act 1988 covers the rights of individuals to access medical reports prepared about them for employment or insurance purposes.
The Data Protection Act (DPA) 1998 came into force in March 2000 and repealed most of the 1990 Access to Health Records Act. All applications for access to records, whether paper based or electronic, of living persons are now made under the Data Protection Act. The DPA was updated even further in 2018 to meet the General Data Protection Regulation.
Under the DPA, patients have the right to apply for access to their health records. However, the practice also has a duty to maintain the confidentiality of patient information and to satisfy itself that the applicant is entitled to have access before releasing information.
Access to medical records
Subject access requests
How we use your record
Access to medical record leaflet
PATIENT ACCESSIBLE INFORMATION STANDARD
This is a new standard being introduced by NHS England which has been developed to support the Equality Act.
The purpose of the standard is to make sure that people with a disability, impairment or sensory loss have access to information that they can understand and get any communication support they might need. This also applies to parents and carers of these people.
This does not apply to:
- Patients who prefer to get their information in other formats that do not have a disability or sensory loss.
- Foreign language translation
- People who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss for example due to low literacy or a learning difficulty like dyslexia as distinct from a learning disability.
For example they might need their information in a format other than standard printed letters; such as braille, easy read, via email etc.
Also they may need help with communication through use of a British Sign Language (BSL) interpreter, deafblind manual interpreter, an advocate etc.
What is included in the standard?
- Ask people if they have any information or communication needs and find out what they are
- Record those needs
- Highlight in the patient records what the needs are and how they should be met
- Share these needs with other NHS adult social care providers with their consent.
- Make sure that they receive information in a way that meets their needs and that they get any communication support that they need.
More information about the standard can be found at www.england.nhs.uk/accessibleinfo
If you need us to send you information in a different format to our standard letter, for example large print or easy read, or if you need help to communicate with us, for example because you use British Sign Language, please let us know. If these needs change in the future please let us know so that we can update your record.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or click on the link Patient Information leaflet
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.